Legal Stuff

End User License Agreements

These documents contain information about the copyright, trademarks, license, disclaimers and specific restrictions of our software.

Website Terms & Conditions

MetaGeek Plus Terms of Service

These terms apply to MetaGeek Plus accounts, including free accounts, used with InSSIDer.

Privacy and Data Usage Policy

MetaCare Assurance Plan Details


Trademarks & Copyright

Wi-Spy, MetaGeek, Chanalyzer, Eye P.A. and "Visualize your wireless landscape" are registered trademarks of MetaGeek, LLC. "inSSIDer", is a trademark of MetaGeek, LLC. © Copyright 2005-2019 MetaGeek, LLC. All comments are owned by the poster.

Limited Warranty

Should a product fail to perform within 90 days of the purchase date, it will be repaired or replaced with the same or functionally equivalent product by MetaGeek, at its discretion, free of charge provided you:
  1. Return the failed product to MetaGeek or a MetaGeek designated facility with shipping charge prepaid, and
  2. Provide MetaGeek with proof of the original date of purchase.
Repaired or replacement products will be returned to you with shipping charges prepaid.

Warranty replacement products may be refurbished or contain refurbished materials. If MetaGeek, by its sole determination, is unable to repair or replace the defective product, it will refund the depreciated purchase price of the product. The maximum liability of MetaGeek under this warranty is limited to the purchase price of the product covered by the warranty.

This warranty does not apply if, in the judgement of MetaGeek, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, or has been modified in any way. Batteries that may be included with purchases of MetaGeek products are not covered under this warranty. Repair by anyone other than MetaGeek or an approved agent will void this warranty. If the warranty does not apply based on the afore mentioned reasons please contact MetaGeek support for special requests or questions.

Prior to returning any defective product, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Merchandise Authorization (RMA) number from MetaGeek. All defective products should be returned to MetaGeek with shipping charges prepaid. MetaGeek will not accept collect shipments.

Except as specifically provided in this agreement or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and noninfringement of third party rights are expressly excluded. MetaGeek shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if MetaGeek is informed in advance of the possibility of such damages.

Return Policy

If you are not completely satisfied with your purchase please submit a support ticket for a Return Merchandise Authorization (RMA) number. Products may be returned within 30 days of purchase for a refund (less shipping - no restocking fee) and 90 days with a 10% restocking fee (less shipping) if the product is in good shape.

If your product appears to be faulty, please contact support.
During the warranty period, defective products will be replaced at no cost to you.